We ship from Belgium. Orders are prepared within 1–2 business days (Mon–Fri). As soon as your order leaves our warehouse, you’ll receive a tracking link.

Belgium

• 1–3 business days

Netherlands & Luxembourg

• 2–4 business days

European Union (rest of EU)

• 2–6 business days

United Kingdom

• 3–7 business days (customs may add 1–2 days)

United States & Canada

• 3–8 business days

Rest of world

• 4–11 business days, depending on destination

Notes

• Delivery times are estimates once dispatched and exclude weekends & public holidays.
• Pre-order pieces ship on their indicated dates.
• Remote areas and customs inspections can extend delivery by a few days.
• Duties & taxes: within the EU there are no duties; shipments outside the EU may be subject to local import fees, payable by the receiver.

If you need your order by a specific date, contact us after checkout, we’ll do our best to accommodate.

We hope you love your piece. If not, you can return it.

Returns

• Window: within 14 days of delivery.
• Condition: unworn, unwashed, with all tags and original packaging.
• Fees: original shipping is non-refundable. Return shipping is at your charge (unless the item is faulty).
• How to start: contact us at info@rhuneofficiel.com with your order number and send your return to: Rhūne - Mechelsestraat 16, 3000 Leuven

Exchanges

• To secure the size or color you want, we recommend placing a new order and returning the original for a refund.
• If you prefer a direct exchange and stock allows, contact us and we’ll arrange it.

Cancellations

• You may cancel before dispatch by emailing info@rhuneofficiel.com with “Cancel Order #[number]”.
• If your order has already shipped, please refuse the parcel or follow the return steps above.

Refunds

• Refunds are issued to the original payment method once your return is received and checked, typically 5–10 business days.
• You’ll receive a confirmation email when your refund is processed.

Faulty or incorrect items

• If you received a damaged or incorrect item, contact us within 7 days with photos and your order number. We’ll prioritize a replacement or full refund, including return shipping.

Rhūne designs for longevity. We collaborate with a few specialist partners with high-quality natural or certified fibres, tested for durability. Disover more about our partners here.

For exact measurements in cm (bust, waist, hip, sleeve), see our Size Chart here.
If you’re unsure or between sizes, we’re happy to advise, contact info@rhuneofficiel.com.

We accept major debit/credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and local methods such as Bancontact (BE) and iDEAL (NL). Additional local options may appear at checkout.

Currency & taxes

• Prices are shown in EUR.
• EU orders: VAT is included in the price.
• Non-EU: local duties/taxes may apply upon delivery.

If you have trouble at checkout or need an alternative method, contact info@rhuneofficiel.com, we’re happy to help.