Terms & Conditions

1. IDENTITY OF SELLER AND CAPACITY OF CONSUMER
1.1 The "Seller" of the Products in this webshop is DUMON EVELYNE, a company with its registered office at 3000
Leuven, Mechelsestraat 16, company number 0599.853.047, conducting business under the trade name Rhúne.
The Seller's contact information is as follows:
• info@rhuneofficiel.com
• +32 486 15 69 551.2 The "Customer" wishing to use the webshop, by ordering Products through the https://www.rhuneofficiel.com/
(hereinafter referred to as the "Website"), explicitly declares that they are acting in their capacity as a consumer.
The Customer also declares to be 18 years of age or older.

2. DEFINITIONS
• The Offer: The offering of Products through the Website. The Offer is governed by these General Terms
and Conditions.
• The General Conditions: These General Terms and Conditions, which apply to the Seller's Offering and
to any Agreement concluded between the Seller and the Customer.
• The Customer: Any natural person acting for purposes outside their trade, business, craft or profession
who purchases or may purchase Products through the Website.
• The Agreement: The Distance Contract concluded between the Seller and the Customer for the
purchase of Products through the Website. The Agreement is governed by these General Terms and
Conditions.
• The Products: Any goods and/or services offered and available for purchase on the Website.
• The Seller: DUMON EVELYNE, a company with its registered office at 3000 Leuven, Mechelsestraat 16,
company number 0599.853.047, conducting business under the trade name Rhúne.
• The Website: The Website located at https://www.rhuneofficiel.com/.
• The Working Day: Any day except Saturday, Sunday and Belgian legal holidays.

3. SCOPE OF GENERAL CONDITIONS
3.1 These General Terms and Conditions shall apply to any Offer made by the Seller and to all Agreements
established between the Seller and the Customer.
3.2 At least prior to the conclusion of the Agreement, these General Terms and Conditions will be made available to
the Customer in a manner that allows the Customer to retain them on a durable electronic data carrier.

4. ESTABLISHMENT AND DURATION OF THE AGREEMENT
4.1 The Agreement is concluded after the completion of the order procedure as outlined in the webshop on the
Seller's Website and once the Customer has accepted the Offer and the General Terms and Conditions.
4.2 The Agreement and the General Conditions remain in effect until all obligations have been fully fulfilled.

5. ADVERTISEMENT
5.1 The Offer of the Products on the Seller's Website is without obligation, valid while supplies last, and subject to
change at any time.
5.2 The Products offered on the Seller's Website are described in detail and accurately in accordance with applicable
legislation to enable the Customer to make an informed purchase decision.
5.3 If the Offer of the Products on the Seller's Website has a limited period of validity or is subject to specific
conditions, this will be expressly stated in the Offer.
5.4 The images displayed on the Seller's Website are for illustrative purposes only and have no contractual value.
5.5 The Seller shall not be held liable for any apparent material errors, typographical errors, or printing mistakes.

6. PRICES
6.1 The prices of the Products are those listed on the Website at the time the Customer places an order.
6.2 All prices are expressed in euros (€) including of VAT, at the prevailing rate applicable in the Customer's country
of residence.
6.3 All Product prices are exclusive of administrative fees, freight, delivery and postage costs, which will be stated
separately.
Administrative, freight, delivery and postage costs will depend on the destination country of the shipment.
6.4 The total price, including all applicable fees and costs, will be made available to the Customer and clearly stated
just prior to the conclusion of the Agreement.
6.5 In the event of an incorrectly priced Product on the Website, the Seller will notify the Customer in writing as soon
as the Seller discovers the incorrect price. The Customer will then have the option to either proceed with the
purchase at the correct price or cancel the order, in accordance with the cancellation procedure outlined in
Article 10.
The order will not be processed until the Seller receivesthe Customer's instructions within ten (10) Business Days
of the notification. If the Seller is unable to contact the Customer using the contact details provided by the
Customer during the ordering process or does not receive a response within the specified time period, the Seller
will treat the order as cancelled and notify the Customer in writing.

7. PAYMENT AND MEANS OF PAYMENT
7.1 The Customer may pay for the Products using the payment methods listed on the Website.
7.2 Unless explicitly stated otherwise, payment must be made at the time the order is placed.

8. RETENTION OF TITLE
8.1 Ownership of the Products remains exclusively with the Seller until the Customer has paid for them in full.
8.2 The Customer agrees to inform third parties, where necessary, of the Seller's retention of title. For example, this
includes notifying parties who may attempt to seize Products that have not been fully paid for.

9. SHIPMENT AND DELIVERY
9.1 The Seller will make every reasonable effort to deliver the Products within the specified period. However, the
stated delivery times are for guidance only and do not constitute an obligation of result. Delivery will in any event
take place within thirty (30) days following full receipt of payment.
If the Seller is unable to deliver the Products within this period, the Seller will notify the Customer in writing. The
Customer may then set a new, reasonable delivery deadline for the Seller. Should the Seller fail to meet this
extended deadline, the Customer has the right to cancel the order.
9.2 The Seller will deliver the Products to the address provided by the Customer during the purchase process.
9.3 If no one is available at the delivery address at the time of delivery, the Customer must follow the instructions
provided by the delivery service responsible for delivering the order.
9.4 Upon delivery or removal, the Customer must inspect the packaging for any visible damage. If the Products are
damaged, the Customer may refuse to accept the delivery and must notify the Seller immediately. Following
notification, the Seller will provide the Customer with the necessary instructions regarding the damaged
Products.

10. CONFORMITY
10.1 The Seller guarantees that the Products conform with the Agreement and meet the reasonable requirements of
soundness, usability, and the legal provisions in effect on the date of the conclusion of the Agreement.

11. DAMAGE AND LIABILITY
11.1 The Seller shall only be liable for damages resulting from intentional misconduct or gross negligence on the part
of the Seller, to the extent such damages cannot be excluded under applicable law.
11.2 In the event of liability, the Seller shall only be responsible for direct damages.
Liability for direct damages arising from intentional misconduct or gross negligence by the Seller is limited per
occurrence (where a related series of occurrences counts as a single occurrence) to either the replacement of
the defective Products or the reimbursement of the purchase price of those Products, at the Seller's sole
discretion. No other damages may be claimed.
Liability for indirect damages, including but not limited to lost profits, consequential damages, losses incurred,
missed savings, or damages resulting from business interruption, is expressly excluded.

12. RIGHT OF WITHDRAWAL
12.1 The Customer has the legal right to withdraw from the Agreement within the period specified in Article 12.2. The
Customer must inform the Seller of their decision to withdraw and will receive a refund. The Customer is not
required to provide a reason for the withdrawal.
12.2 The Customer has fourteen (14) days to withdraw from the Agreement. The starting point of the withdrawal
period depends on the nature of the delivery.
The following rules apply:
• If the delivery is a single Product, the period begins the day after the Customer receives the Product.
• If the delivery involves multiple Products delivered on separate days, the period begins the day after
the Customer receives the last Product ordered.
• If the delivery relates to a Product over a period of time, the period begins the day after the Customer
receives the first delivery.
• If the delivery relates to a service agreement, the period begins on the day the Agreement was
concluded.

12.3 [The Customer cannot exercise the right of withdrawal provided for in Article 12.1 of these General Terms and
Conditions in the cases listed exhaustively in Article VI.53 of the Code of Economic Law (see the exhaustively listed
exceptions in this list)].
12.4 If the Customer decides to withdraw from the Agreement, they must notify the Seller with an unequivocal
declaration by registered mail or by e-mail to the address provided in Article 1.1 of these General Terms and
Conditions or by completing the withdrawal model form included as an appendix to these General Terms and
Conditions.
The Customer must return the Products to the Seller without undue delay, and no later than fourteen (14)
calendar days after notifying the Seller of their decision to withdraw. The Products must be returned in the same
condition in which the Customer received them. The Customer shall bear all costs associated with the return
shipment.
12.5 During the first 14 days after receipt of the Products, the Seller asks the Customer to handle the Products and
their packaging with care. The Products should only be unpacked or used to the extent necessary to evaluate
whether they meet the Customer's requirements. The returned Product must be complete, including all
individual elements or accompanying accessories, and must be returned in its original condition. Whenever
possible, the Product should be returned in its original packaging and in accordance with the Seller’s instructions.
12.6 In the event of withdrawal:
• The Seller shall refund the amounts already paid by the Customer for the Products upon receipt of the
returned Products. However, the Seller reserves the right to reduce the refund amount to account for
any decrease in the value of the Products if such depreciation is caused by handling that goes beyond
what is necessary to assess the Products (as would be permitted in a physical store).
• Refunds shall be made by the Seller within fourteen (14) days of receiving the returned the Products.
• The Seller will issue refunds using the same payment method that the Customer used for the original
purchase, unless the Customer expressly agrees to an alternative payment method that does not incur
additional costs for the Customer.
If the Products have been used beyond mere evaluation, the Seller may observe a reduction in value. In
such cases, the Seller reserves the right to deduct the depreciation from the refund.

13. WARRANTY
13.1 The Customer is entitled to a statutory warranty of two (2) years for new Products.
The legal warranty covers any defect or lack of conformity in the Products that becomes apparent within the
applicable warranty period, starting from the date of delivery of the Products.
If a defect or flaw is detected within the statutory warranty period as outlined in this Article, it is presumed that
the defect or flaw existed prior to delivery. This presumption can be rebutted if the Seller provides evidence to
the contrary.
13.2 The Customer must notify the Seller of any defective Products within a reasonable timeframe, and no later than
two (2) months after the defect is discovered or could reasonably have been discovered. Notification must be
made by registered mail or by email to the contact details provided in Article 1.1 of these General Terms and
Conditions.
The Customer must return the defective Products to the Seller without undue delay and, in any event, no later
than fourteen (14) days after notifying the Seller of the defects. The Products must be returned in the same
condition and manner in which they were received by the Customer.
Upon receipt of the defective Product, the Seller shall, at the Customer's sole discretion, replace the defective
Product with a new Product or repair the defective Product. The Seller shall bear all costs associated with
repairing or replacing the defective Products. The replacement Product can only be delivered if it is still available
or in stock with the Seller’s suppliers.
If the repair or replacement is not possible or cannot be completed within a reasonable timeframe, the Customer
has the right to terminate the Agreement.
In such cases:
• The Seller shall refund the amounts already paid by the Customer for the defective Products upon
receipt of the returned Products.
• Refunds shall be made by the Seller within fourteen (14) days of receiving the returned the Products.
The Seller will issue refunds using the same payment method that the Customer used for the original
purchase, unless the Customer expressly agrees to an alternative payment method that does not incur
additional costs for the Customer.

14. COMPLAINT PROCEDURE
14.1 If the Customer has any complaints, they can contact the Seller using the contact details provided in Article 1.1
of these General Terms and Conditions.
14.2 If a dispute cannot be resolved amicably, the Customer may file a complaint with the Consumer Ombudsman
Service with address at 1000 Brussels, Boulevard du Roi Albert II 8 bus 1 (North Gate II).

15. TRANSFER AND SUBCONTRACTING
15.1 The Seller reserved the right to transfer its rights and obligations under the Agreement to third parties, such as
suppliers (e.g., for the delivery of the Product). Such a transfer will not affect the Customer’s rights and
obligations under these General Terms and Conditions.
15.2 If the Customer has purchased a Product as a gift, the warranty described in Article 13 can be transferred to the
recipient of the gift without requiring the Seller's prior consent.

16. FORCE MAJEURE
16.1 The Seller shall not be held liable for any failure or delay in performing its obligations under the Agreement due
to force majeure.
16.2 In the event of force majeure:
• The Seller will notify the Customer as soon as reasonably possible.
The Seller's obligations under the Agreement will be suspended, and the performance period will be
extended for the duration of the force majeure event.

17. APPLICABLE LAW
17.1 These General Terms and Conditions, as well as all Agreements for the purchase of Products through the Website,
are governed by Belgian law. Any disputes or claims arising from or in connection with these General Terms and
Conditions or the Agreement shall be subject to the laws of Belgium.

18. FINAL PROVISIONS
18.1 The Seller reserves the right to amend these General Terms and Conditions at any time. The version of the
General Conditions in force at the time of the Customer’s order shall apply to the Agreement between the
Customer and the Seller.
18.2 If any provision or part of a provision in these General Terms and Conditions is deemed invalid, unlawful, or
unenforceable, this shall not affect the validity and enforceability of the remaining provisions.